FAQ

Welcome to the STREETWATCH FAQ section, where we provide answers to your most pressing questions about our cutting-edge cloud video surveillance solutions.

FAQ

Basics

Can I choose the length of time my videos will be stored?

How large is the development team focused on this solution?

How long has your company or division been in business?

Where are the Amazon data centers located?

Do you provide live customer support?

How do I cancel my account?

Am I charged to view my video?

How does this work?

Account

Can I create a security guard account that can watch only selected cameras?

Software setup

How do I use your push technology to add a new camera?

What video formats are supported (e.g., H.264, H.265)?

Do I need to install any additional software on my computer to watch my cameras?

What mobile apps are available for WizardEye?

Hardware setup

What are the bandwidth requirements per camera?

Do you support Axis cameras?

Does WizardEye support my current analog cameras?

Features and how-to's

Can I set up a delay for alerts and receive one email with a list of all events over a period?

Are audit logs / Performance logs / Debug logs available?

Can I limit what cameras a specific user can watch?

Can I create multiple users?

Can I combine cameras into groups?

On what operating system does the application run?

How do I change my password?

Can I save video clips to my computer?

Can I set limits?

When do you delete my data?

How many cameras can I connect?

Pricing

What happens if I exceed my pre-pay plan?

How do you charge for storage?

Am I charged to view my video?

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